Triage

Triage

Basic triage, (or prioritisation) the allocation of appointments, is something that general practice staff undertake every day. Many of them have extensive experience and skills in this regard, while many others do not. In most cases this process is not formalised and is difficult to document or define. Recent legal cases suggest that practices are increasingly accountable for patient outcomes, even when contact with the practice may amount to only one phone call and that GPs are ultimately responsible for the actions of their staff, especially with respect to patient interactions.