Anxiety and depression are the most common mental health conditions in Australia.

Nearly three million Australians live with anxiety and/or depression, which affect their wellbeing, personal relationships, career and productivity. Only 35 per cent of Australians with anxiety and depression access treatment. Men are less likely to seek help than women, with only 1 in 4 men who experience anxiety or depression accessing treatment.

There are many different reasons why people are not seeking support. It can be a matter of where they live, the cost or the stigma they feel. Some people feel that they aren’t ‘sick enough’ to see a doctor and some are unaware of their options. For others, it just seems too hard.

NewAccess is a personal mental health coaching service to improve access to Low Intensity CBT (Cognitive Behavioural Therapy) for people with mild to moderate depression and/or anxiety.

Anyone aged 18 years and over can access the service and you do not need a GP referral. Local coaches are trained to guide people through complex issues and set practical goals to manage ongoing mental health and wellbeing.

Key features of NewAccess
  • Improves psychological wellbeing by offering assisted and/or self-guided Low Intensity Cognitive Behavioural Therapy to Australian adults with mild to moderate anxiety and depression, who are not currently accessing existing mental health services.
  • Provides direct access to mental health services via simple referral pathways e.g. self-referral.
  • Complements the existing mental health services to reach ‘hard to reach’ populations groups, especially men and people in communities where access and uptake of services is lower.
  • Has a high level of measurability with clear metrics and reporting systems to assess progress and effectiveness.
  • Can rapidly establish a new mental health workforce.
  • People requiring more intensive treatment are referred to more appropriate services. Throughout the program, people may also be linked to complementary community networks and engage with other support service providers should they require it i.e. employment, financial or housing assistance.

Western Queensland PHN has commissioned three local service providers to deliver a free, confidential, easy-to-access mental health program in the region.

Mount Isa and surrounds
Longreach and surrounds
Roma and surrounds

NewAccess Coach: Nyla Knox

Ph:: 07 4430 8683

Email: :

Address: 80 Short St Mount Isa


Intake T: 1300 672 273

Intake Email

Intake F: 07 4755 0322

NewAccess Coach: Mark "Sparky" Dickson

Mob:: 0447 354 008

Address: 19 Duck St Longreach


Online Referral

Intake T: 1300 971 309


Intake F: 07 35 399 875

NewAccess Coach: Bradley Graham

Mob:: 0447 307 464

Address: 35 Queen Street, Roma 4455


Online Referral:

Intake T: 1300 991 443


Intake F: N/A

Case Studies

Below are recent case studies from people who have been assisted through the NewAccess program:

Client Case Study 1

Client Case Study 2

Client Case Study 4

Client Case Study 5

Client Case Study 6